Refund policy

RETURNS & REFUNDS POLICY

Last updated: September 2026

At 4X4 Adventure, we want you to shop with confidence. If there is a problem with your order, we're here to help.

RETURNS

We accept eligible returns within 30 days of delivery.

To be eligible for a return, your item must:

  • Be unused and in its original condition.
  • Include all original packaging, accessories and components.
  • Not be damaged due to misuse, incorrect installation or normal wear and tear.
  • Be returned with proof of purchase.

Before returning an item, please contact us so we can provide instructions for your return.

CHANGE OF MIND RETURNS

If you change your mind about a purchase, you may be eligible to return the item within 30 days of delivery, provided the item is unused, unopened and in its original packaging.

Customers are responsible for return shipping costs for change-of-mind returns.

Original shipping costs are non-refundable unless required by New Zealand law.

FAULTY OR DAMAGED ITEMS

If your item arrives damaged, faulty, or is not what you ordered, please contact us as soon as possible.

When contacting us, please include:

  • Your order number.
  • A description of the problem.
  • Photos or videos showing the issue where possible.

Depending on the situation, we may offer a repair, replacement, or refund in accordance with your rights under New Zealand consumer law.

REFUNDS

Once we receive and inspect your returned item, we will notify you of the outcome.

If your refund is approved, it will be issued to your original payment method.

Please allow several business days for your bank or payment provider to process the refund.

EXCHANGES

If you receive a faulty or damaged product, we may offer a replacement where stock is available.

If you would like to exchange an item for a different product, colour, size, or variation, please contact us before returning the item.

INCORRECT INSTALLATION OR MISUSE

4X4 Adventure is not responsible for damage caused by:

  • Incorrect installation.
  • Improper use.
  • Product modifications.
  • Use outside the product's intended purpose.
  • Failure to follow installation or safety instructions.
  • Normal wear and tear.

For automotive and 4WD products, we recommend professional installation where appropriate.

WARRANTY

Some products sold by 4X4 Adventure may include a manufacturer's or store warranty.

Warranty coverage and duration may vary depending on the product. Please check the individual product listing for warranty information or contact us if you have any questions.

Nothing in this Returns & Refunds Policy is intended to limit or exclude any rights you may have under the Consumer Guarantees Act 1993 or other applicable New Zealand consumer laws.

Contact Us

If you have any questions about returns, refunds or exchanges, please contact us:

4X4 Adventure
📧 Email: [4x4adventure@gmail.com]
🌐 Website: 4x4adventure.co.nz