Shipping policy

SHIPPING POLICY

Last updated: September 2026

At 4X4 Adventure, we aim to get your order packed and delivered as quickly and safely as possible.

SHIPPING WITHIN NEW ZEALAND

We currently ship orders throughout New Zealand.

Shipping costs and available delivery options will be displayed at checkout before you complete your purchase.

FREE SHIPPING

We offer FREE standard shipping within New Zealand on eligible orders over $350 NZD.

Orders below $150 NZD may have shipping costs calculated at checkout.

Free shipping promotions may exclude certain oversized, heavy, remote-area, or special-order items where stated on the product page or at checkout.

ORDER PROCESSING

We aim to process and dispatch orders as quickly as possible.

Most in-stock orders are generally processed within 1–3 business days.

Orders are not normally processed or dispatched on weekends or public holidays.

During busy periods, sales, or holidays, processing times may be longer.

DELIVERY TIMES

Delivery times may vary depending on your location and the courier service.

Estimated delivery times within New Zealand may vary, but typically:

  • South Island: approximately 1–3 business days after dispatch.
  • North Island: approximately 2–5 business days after dispatch.
  • Rural addresses: may take longer.

These delivery times are estimates only and are not guaranteed.

TRACKING

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow some time for tracking information to update after receiving your dispatch confirmation.

DELIVERY DELAYS

While we do our best to ensure orders arrive on time, delivery delays can sometimes occur due to circumstances outside our control, including:

  • Courier delays.
  • Weather conditions.
  • Public holidays.
  • High shipping volumes.
  • Rural delivery locations.
  • Other unexpected events.

4X4 Adventure is not responsible for delays caused by courier companies or circumstances outside our reasonable control.

INCORRECT SHIPPING INFORMATION

Please make sure your shipping address and contact details are correct when placing your order.

4X4 Adventure is not responsible for delays or additional costs caused by incorrect or incomplete delivery information provided by the customer.

If you notice an error in your delivery address, please contact us as soon as possible. We will do our best to help if your order has not already been dispatched.

LOST OR DAMAGED PARCELS

If your order arrives damaged or you believe your parcel has been lost, please contact us as soon as possible.

Please include your:

  • Order number.
  • Full name.
  • Description of the issue.
  • Photos of any damaged products or packaging where applicable.

We will investigate the issue with the relevant courier or shipping provider and work with you to find an appropriate solution.

INTERNATIONAL SHIPPING

At this time, 4X4 Adventure primarily ships within New Zealand.

If international shipping becomes available, this policy will be updated with further information.

Contact Us

If you have any questions about returns, refunds or exchanges, please contact us:

4X4 Adventure
📧 Email: [4x4adventure@gmail.com]
🌐 Website: 4x4adventure.co.nz